Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesAmazing atmosphere — We have lived at Modera Edgewater now for about 2 weeks and we couldn't be happier. The residents are very friendly. Maintenance is very much on time and supportive. The leasing office staff is very helpful and kind.
We enjoy the amenities. They are state of the art.
response from property -We're thrilled to hear about your positive experience and that you're enjoying your new home in our community. It's wonderful to know that our team's efforts in maintaining cleanliness and providing excellent service are appreciated. We're glad you chose to join us in Edgewater. If you ever need anything, don't hesitate to reach out at 786.675.4117 or [email protected]. Thanks for your review! A.G. Rivera Assistant Community Manager
|Recommended: YesGood — Good
Thank you for the rating! We're thrilled to hear that you had a positive experience. If you ever need anything, don't hesitate to reach out to our team at 786.675.4117 or [email protected].
Thanks again!
- A.G. Rivera, Assistant Community Manager
|Recommended: YesGood — Godd
Hi Michelle,
Thank you for the 5-star review at Modera Edgewater. We appreciate the time you took to leave us such a great recommendation.
Best,
Sahira Matos, Community Manager
|Recommended: YesAmazing — Very good place to live
Hi Rodrigo,
Thank you for the 5-star review at Modera Edgewater. We appreciate the time you took to leave us such a great recommendation.
Best,
Sahira Matos, Community Manager
|Recommended: NoTerrible community and management doesn't care — Management doesn't control what tenants do. There is dog poop in the hallway carpets, loud music, pets without leash
Jorge, We appreciate you taking the time to provide your feedback. Here at Modera Edgewater, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesn’t happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at 786.675.4117, and we will set up a time that works best for you.
Sahira Matos, Community Manager
|Recommended: YesJust moved in — couldn’t be happier
Kelly, Thank you for taking the time to leave us such a wonderful review. Here at Modera Edgewater, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 786.675.4117 or stop by the office. Thank you again! Sahira Matos, Community Manager
|Recommended: YesGreat — Great
Hi Lance,
Thank you for the 5-star review at Modera Edgewater. We appreciate the time you took to leave us such a great recommendation.
Best,
Sahira Matos, Community Manager
|Recommended: NoWhen are you including garage safety — When are you including garage safety
Natasha, We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve and explore possible alternate solutions. We can be reached by phone at 786.675.4117 or by email at [email protected] if you have any further questions or concerns.
Best,
Sahira Matos, Community Manager
|Recommended: NoThe leasing office and staff are an absolute nightmare to deal with.
I don't believe that anyone working in the leasing office received a second of customer service training, and they certainly did not have any beforehand. I've never encountered more people who acted offended by simply being asked to do something within their job role
After dealing with a handful of issues with the logistics of moving into my apartment here, the main issues I had were surrounding the mail room. I had many packages of all sizes that were lost and never found. I've never had so many issues end with zero resolution.
The leasing office takes no responsibility for things well within their control. Good luck trying to get ahold of anyone on the phone if you're a resident with an issue, and if you do go down to the leasing office and someone's actually there , be ready to be met with an annoyed look and an attitude
GIVE YOUR HARD EARNED MONEY TO LITERALLY ANYONE ELSE.
Hi Sean,
I spoke to Savannah, I sincerely apologize for the misunderstanding.
When Savannah and I spoke initially on January 13, 2023, she was in search of a package misdelivered to our address in September 2022, a few months ago. We took the time to look through the packages in the case that the package was found, unfortunately, it could not be located, this took some time as we do have several designated areas where packages can be delivered by the carrier.
When you both moved out in 2020, package deliveries worked differently than they know as we have since implemented a Luxer package room where carriers deliver packages directly, carriers no longer check in with us at the leasing office for packages as codes are sent out directly to residents. As the package was delivered when you were no longer a resident, these are generally returned back by the carriers as they would not have been able to access your name as a resident within the delivery system.
Again, I apologize for the misunderstanding. If you have further concerns, please do not hesitate to contact me at [email protected] or 786.675.4117.
Best,
Sahira Matos
Community Manager
|Recommended: NoThis by far has to be the worst place I have ever lived in. Garage door is always broken, amenities are never clean, people that don’t live in this complex wander in and use the pool and amenities, cars and other personal items get stolen all the time. My car was robbed from my assigned parking spot and the management does not own up to it. If you want to live in an expensive dorm room This is your place
Joseph, We appreciate you taking the time to provide your valuable feedback, and we sincerely apologize for not meeting your expectations. Resident feedback is very important to us; it is an opportunity to ensure a better community for you and improve your living experience. I appreciate you taking the time to meet with me previously. Please feel free to contact me directly at 786.675.4117 or [email protected] and we will set up a time to discuss this further. Sahira Matos, Community Manager
|Recommended: YesGreat location amazing staff. — Been a resident here since the beginning of february. I have had an amazing experience staying here. Staff and maintenance were always attentive and assisted me in a timely fashion. Would highly recommend this location.
Fritz, Thank you for your wonderful comments. I will share these with our team. We are so happy to have you here at Modera Edgewater. We look forward to your continued residency. Sahira Matos, Community Manager, [email protected]
|Recommended: YesReview — ✅
Hi Rosemary,
Thank you for the 5-star review at Modera Edgewater. We appreciate the time you took to leave us such a great recommendation.
Best,
Sahira Matos, Community Manager
|Recommended: YesOver All Rating — Over All Rating 3.24
Hi Bharadhwaj,
Thank you for the review at Modera Edgewater. We appreciate the time you took to leave us such a great recommendation.
Best,
Sahira Matos, Community Manager
|Recommended: YesN a — n a